Have a question? Check out our FAQ’s below to find the answer you are looking for. If you still need help feel free to Contact Us.
Where does Aab deliver to?
Aab ships to over 100 countries worldwide including countries in Africa, Asia, Europe, America and more. Click here for more info/visit our Delivery Page.
How much does delivery cost?
Aab has various delivery and shipping methods. To view all Aab delivery costs and details, visit our Delivery Page.
Is a signature required for my delivery?
For security reasons and to ensure the delivery reached the recipient, a signature may be required on receipt.
Returns, Refunds and Exchanges
Can I return a sale item?
Sale items may be refunded but the refund will be the discounted price and not the original price.
Can I return an online order in store?
Any orders made online which you would like to return, need to be returned to the online returns address provided and not to a store.
How do I return unwanted item(s)?
To return an item, fill out the returns form on your delivery note marking the items to return and reason for returning.
Can I exchange an item(s)?
Unfortunately, we no longer offer an exchange facility. Simply return your item(s) and place another order.
How long do I have to return an item(s)?
We accept returns within 14 days after the receipt of your delivery.
Will my postage be refunded if I return all the items from my order?
Delivery charge is only refunded under cancelled orders before the item was shipped out, or if all items were faulty.
Where do I send my returns?
Unit 12 Croydon Business Centre
1 Peall Road
How long does it take for you to refund me if I return some items?
Once we receive the returned items, please allow up to 14 days for us to process your returns. You should receive an email once it has been processed.
Finding the item I want
I cannot find the item I want online
If you cannot find the size/item you’re looking for online, we offer a Made to Order service on selected designs. See our Made to Order service for more info.
How do I find out about the style, fit or fabric of an item?
Once you enter the product page, each item has its own ‘product details’ within which you can see specific dimensions and sizes etc.
How can I choose the best size for me?
The Aab website provides a detailed size guide which consists of body measurements for each size and product type. You can access the size guide at the bottom of any page on the website, or you can access it from product pages.
Placing and order
Which methods of payment do you accept?
We accept Visa, MasterCard, American Express, Paypal, Google Pay, Amazon Pay, Klarna and Maestro debit & credit card payments.
What if I wish to speak to someone before placing my order?
Simply contact our Customer Care team via the ‘contact us’ section on our website or call in on +44 (0) 208 684 7653
I didn’t recieve an order confirmation
If you place an order and receive a payment confirmation but not an order confirmation, kindly contact us (preferably a phone call) so we can resolve the issue.
What are the benefits of setting up an account with your website?
Setting up an account with Aab eases your shopping experience and makes it faster. You can also stay up to date with all the latest news & offer from Aab.
If I forget my account password, what do I do?
When signing in, click ‘forgotten your password’ and you will be sent an email giving you the ability to reset your email.
How safe will my personal data be?
Aab UK takes full responsibility to prevent loss or misuse of personal information. The information is stored on secure servers.
Does my gift card have an expiry date?
The expiry date of the gift card varies based on the type of gift card it is. On average it can vary between one and three months. You will receive this information once you acquire gift card.
Can I get cash back from my gift card?
Cash backs are not available from gift cards.
What are the terms and conditions for a gift card?
All of the credit on the gift card or credit note is required to be used in one transaction. An online gift code cannot be used in store.